Dominium Airbnb

Refund & Cancellation Policy

At Dominium bnb, we understand that travel plans can change unexpectedly. Because we are a small, boutique property, cancellations significantly impact our business. We have designed our policy to be as fair and flexible as possible.

1. Cancellation Windows & Refund Terms

14+ Days Before Check-in (Full Refund)

Cancellations made 14 days or more prior to your scheduled check-in date (by 2:00 PM local time) will receive a 100% full refund of all payments made (minus a small [e.g., KES 1,000 / $10] administrative payment processing fee).

7 to 13 Days Before Check-in (50% Refund)

Cancellations made between 7 and 13 days prior to your scheduled check-in date will receive a 50% refund of the total booking amount. Alternatively, you may choose to convert 100% of your payment into a travel credit valid for a stay within the next 6 months.

Less Than 7 Days Before Check-in (No Refund)

Cancellations made within 6 days or less of your check-in date, as well as no-shows or early departures, are non-refundable.

2. Booking & Payment Terms

  • Deposit: A 50% deposit is required at the time of booking to secure your reservation. The remaining balance will be automatically charged 7 days prior to check-in.
  • Processing Time: All eligible refunds will be issued to the original payment method within 3 to 5 business days.

3. Date Modifications & Rescheduling

  • You may reschedule your stay once without penalty if requested 7 days or more prior to arrival.
  • Rescheduling is subject to room availability and any rate differences for peak or seasonal dates.

4. Unforeseen Circumstances & Travel Insurance

  • Host Cancellations: In the rare event that Dominium must cancel your booking due to unforeseen property emergencies or severe maintenance issues, you will receive a 100% immediate full refund or free rescheduling.
  • Guest Emergencies: We cannot issue refunds for cancellations outside the standard policy windows due to weather, transport delays, flight disruptions, or personal health issues. We strongly advise purchasing travel insurance to protect your trip.

5. How to Request a Cancellation

To cancel or modify your reservation, please contact us in writing:

Cancellations are only effective once you receive a written cancellation confirmation email from our management team.